This privacy notice discloses the privacy practices for the Hair Restoration Institute of Minnesota website (www.hrimn.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use the information you provide us (e.g. name, address, email address, telephone number, gender, hair loss conditions, comments or questions) to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any
• Change, correct or modify any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (612) 588-4247 or via email.

We understand that sometimes unexpected events arise and it may become necessary to postpone or cancel an appointment or procedure. Please review our policies for such situations, and be sure to notify us immediately if you have a change of plans that necessitates a rescheduling or cancellation so we can try to accommodate you as best we can.

For more information on any of our hair restoration procedures area, request your consultation online, or call (612) 588-4247 today

Chargebacks

The Company reserves the right to charge a fee “chargeback fee” if a chargeback is placed with your credit card company (either intentionally or unintentionally) for any deposit made to your account. The chargeback fee will be comprised of the “administration fee” of $40.00 to cover all further investigation expenses. In case of pre-arbitration, additional fees may apply from the card processor. This fee will be used to cover all investigative expenses to prove that the deposit was made by you upon receiving the chargeback from our merchant provider. The fee will be deducted from the Client’s account balance if available.

Refunds

There are no refunds of any kind on deposits, advance payments, or collected fees for the following:

• Dermal Lends purchases
• Wig / Follea purchases
• HRI Hair Therapy products
• Laser treatments
• Hair Transplant Surgery
• Platelet Rich Plasma (PRP) treatments
• Scalp Micro Pigmentation (SMP)
• Hair cuts, colors, and services

Cancellations and Rescheduling

Cancelations are sometimes unavoidable. Please understand that such changes affect not only your doctor and stylists, but other patients as well. We appreciate your courtesy.

Due to the necessary time and inconvenience, a $200 fee will be added to the total surgery or procedure cost every time the surgery or procedure is rescheduled or canceled by the patient regardless of timing.

Cancellations and Rescheduling

Procedures rescheduled within 14 days will forfeit the room hold and require an additional room hold on the rescheduled date.

Room Deposit or Room Hold for hair transplants are non-refundable and may not be exchanged for credit.

For appointments canceled more than 14 days in advance, the balance above the room hold will be refunded.

For appointments canceled fewer than 14 days in advance, the balance will be non-refundable but will be eligible to be applied towards a transplant on another date.

Clinical Guarantees

For Medical Hair Transplants, HRI backs its work with a “clinical guarantee.” The clinical guarantee is that if the patient follows the pre- and post-operative care for their procedure and no growth is detected, HRI will replace the absent grafts without charging for additional grafts. HRI very rarely encounters patients who experience no or minimal growth, but nonetheless stands by its work with this pledge. The terms of this guarantee require that patients:

• Wait at least 15 months for their full result to be accurately assessed, but not longer than 24 months before raising a claim
• Attest that they fully followed the pre- and post-operative instructions issued by HRI, including attending their 12-month check-up.
• Have been using either (1) finasteride, (2) Compound FM, or (3) HRI’s 90-Day Hair Loss Prevention Kit since the transplant.
• Not received treatments from another hair restoration clinic.
• Be medically cleared for a subsequent procedure by the HRI Medical Director.
• Pay the medication fee for their touch-up appointment. Replacement grafts are complimentary. Additional grafts may be purchased as well.

Every patient responds differently to treatment and so no specific result can be guaranteed. Due to the nature of hair loss, HRI is not able to offer a satisfaction guarantee on any product or service.

Graft Equivalency

By convention, the size of medical hair transplant procedure is quoted in terms of “grafts.” The same amount of hair may be transplanted in more, smaller grafts or in fewer, larger grafts. Smaller grafts are more natural looking and heal quicker, which is important to filling in hair lines. Larger grafts contain more hair follicles and often have lower transection rates, which is more important for mid-scalp and crown areas. Larger grafts may be further dissected into smaller follicular to increase the number of grafts, but this often damages the hair follicles in the process, posing a risk to achieve the same cosmetic result.

To standardize procedure sizes and ensure that each individual follicular unit is handled in a way that helps our patients achieve the best cosmetic result, HRI defines a “standard graft” as 0.80mm in diameter. To calculate the equivalent graft count for punches larger than 0.80mm in diameter, the graft equivalence is increase by the proportion of the larger graft area to the standard graft. For example, a 0.90mm punch has a diameter that is 12.5% larger and an area that is 27% larger than a 0.8mm diameter punch, so it counts for 1.27 Standard Grafts.